Your Right to Complain

Have You A Complaint About The CAB Service?. If you are not satisfied with any aspect of the CAB Service, please let us know. We welcome complaints because they help up to improve our service and correct mistakes. We treat all complaints seriously and we deal with them promptly.

We keep complaints confidential. Our advice records and our complaints records are kept completely separate.

If you've got a complaint, you have a choice of ways to get it sorted out.

First discuss your complaint with the adviser you dealt with, so that we can try to resolve it straight away.
If the adviser cannot help, or you would prefer to speak to someone else, ask for the manager or deputy manager.
Alternatively you can telephone later; the number is shown in the CAB. You are welcome to ask someone else to make your complaint for you by telephone, letter or coming into the CAB - but make sure they have your written consent first.
You can fill out the complaint form below and email it to us by clicking the 'Send Complaint' button.
Or give the information listed below in a letter if you prefer: it will be treated in the same way. Our postal address is:
The Bureau Manager
East Dorset Citizens Advice Bureaux
Hanham Road
Wimborne
BH21 1AS

We will write to acknowledge your complaint within five working days, telling you what action is being taken, who is dealing with your complaint and when you can expect to receive a full reply. Every effort will be made to complete the investigation within the next twenty working days. If it takes longer, we will keep you informed of progress.

Complaint Form

Please give us as much detail as you can, including date and time and who was involved. Please also say what you would like us to do in response to this complaint. Ask for any help you need to complete this form.

Your name:
Your email address:
Daytime telephone number:
Your postal address:
Your Post Code:
Name of CAB:
Details of your complaint.